Issue #48, February 2012

Mobile-phone subscriptions now outnumber the fixed-line variety by nearly 2-to-1 in the United States.


REPLACING YOUR BILLFOLD

First came mobile banking. Simple smart phone apps that let you check your balance, transfer between accounts, and in some cases pay bills. Next came remote deposit capture. Depositing a check by taking a picture of it with your phone. But to begin to create a wallet-free solution you need the ability to make Point of Sale purchases sans plastic, cash or checks. This year that possibility starts to become a reality.

With the field-testing of new products from some heavyweights, the race for a completely mobile wallet gains some serious momentum. The implications for banks and credit unions depend largely on which platforms the market adopts.

THE PLAYERS

PayPal
PayPal recently introduced a mobile wallet that features a card and a smartphone app. The app lets you store all your credit cards, gift cards, frequent flier miles, and more in one location. It comes with a linked PayPal card, which enables users to pick up purchases in- store or redeem rewards. First beta tested in 50 Home Depot stores, PayPal is rolling out the feature to 2,000 retail locations. The coolest feature — and scariest for banks — is the ability to select how to pay for your item after the purchase. Instead of possibly overdrawing, Paypal will let you choose different methods of payment including extending you credit and letting you pay in installments. (Here’s where you hope one of those options will eventually be a credit line from your financial institution.) It also gives you three methods of payment: by card, by tapping your phone, or by the merchant scanning a barcode from your phone screen. PayPal’s history with payments and its 104 million users give it some promise in this market. Check out this PayPal video for more.

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Nine in 10 Americans have a cell phone. This map details the ratio of mobile to fixed-line subscriptions worldwide.

paypass


NFC — Near Field Communication

Think Bluetooth. NFC is a radio frequency standard used to communicate between devices. MasterCard’s PayPass uses NFC to communicate with its cards that have an embedded chip. NFC can also be used to communicate between smart phones for peer to peer payments or other information sharing. Some mobile wallet solutions depend upon NFC technology at the point of sale and within the phone. While PayPass is in nearly 150,000 locations, the only phone in the US with an NFC enabled chip is the Samsung Nexus S.

Google Wallet
Introduced six months ago, Google’s app uses NFC enabled phones (see sidebar) to communicate with PayPass payment terminals. The app holds offers, loyalty cards, and credit cards, and lets you choose the payment method.

Citi originally partnered with Google on the launch and you can use the bank’s MasterCard or load a Google prepaid card from your favorite credit card. Visa became an option soon after. Google intends to make its money from the ads or offers it pushes to the device, leaving the transaction revenue alone. The only phones this NFC-dependant solution works with today are the Samsung Galaxy Nexus and Nexus S. The app is locked with a PIN for security. Aiming to be a complete solution, Google plans to let you load boarding passes, transit cards, tickets, and more in the future.

FIS/Paydiant
On January 26, FIS, the world’s largest provider of banking and payments technology, announced a new mobile solution. They have partnered with Paydiant to provide a solution that works with existing technologies, phones and terminals, and allows for expansion when NFC phones become common.

It’s a downloadable app that works with existing smartphones and allows point of sale and online purchases. The product can also be built into a bank’s existing app to offer a branded, seamless mobile banking and purchasing solution. Instead of relying on NFC technology, the FIS solution uses a QR code which most POS retailers can accept today. Starbucks uses this technology for its loyalty cards. (See sidebar.)

Now, this option would seem to be the most promising for banks and credit unions simply because it doesn’t put another party between the financial institution and its customer. There’s a bit more information at Paydiant’s website.

Paydiant

ISIS
A joint venture between Verizon Wireless, AT&T, and T-Mobile. Before launching their solution, ISIS is busy cementing partnerships with phone makers and phone companies. From their website: “The Isis™ mobile wallet will eliminate the need 
to carry cash, credit and debit cards, reward cards, coupons, tickets and transit passes, fundamentally changing how you shop, pay and save. All with your phone.” This promotional video imagines a complete solution.

Those are just four of the many players in this evolving, crowded market.

WHAT IT MEANS TO COMMUNITY BANKS AND CREDIT UNIONS

The traditional revenue sources for checking accounts — overdraft and interchange fees — took a beating in the past two years with the enactment of Reg. E and the Durbin Amendment. Will mobile payments further erode those income streams? While it’s too early to tell, one scenario gives merchants more control over which payment method a consumer chooses, based on the most friendly interchange fees for the merchant. Also, the possibility of choosing delayed payments (PayPal) versus overdrawing means banks may have to offer some form of instant credit to capture some of that revenue.

But new income streams could open-up for banks and credit unions. Peer to peer payments via mobile phone, something that today is most often done with cash, mean more transactions on an account and the subsequent fees. Google’s business model looks to be in the coupon realm — revenue from advertisers. It’s not a stretch to envision financial institutions also serving up advertisements to their customers through their mobile apps and receiving revenue for doing so. Those advertisements could have more relevancy based on a customer’s buying habits, which a bank knows, and further, could be geo-based, e.g., serving up a coupon to McDonald’s when the consumer is within a half-mile.

Like many companies in this new century, financial institutions will come to realize the most valuable asset they own is data. The financial habits of its customers are a precious commodity that will become even more valuable in the mobile age.

Andrew Google Wallet


Andrew tests Google Wallet

An Igniter is the new term for someone always hungry for the next big thing. In tech, that’s Andrew Foreman. Our 26-year-old Online Marketing Manager has an obsession with smart phones — averaging three a year. So when Samsung introduced its Galaxy Nexus, Andrew was one of the first in the country to snag one. Soon after he installed Google Wallet. He’s been using it since December. His inpressions:

How’s it working?
For somewhat of a “beta” product, it is flawless! Not once has it crashed, or not allowed me to make a payment. Execution-wise, it's no different than using a MasterCard or Amex with Paypass. However, security-wise it is 100 times better—you must enter a PIN on your phone before it will unlock.

How often do you use it?
For the most part, it is the only way I pay currently. I leave my wallet at home and only carry my phone. It’s nearly flawless.

Are you getting offers, coupons?
Not yet. I can use it to send gift cards but I haven’t tried that feature yet.

How widely accepted is it?
Most places in south Florida accept PayPass, so Google Wallet works almost everywhere I go!

 

Christy goes to StarBucks


Christy goes to Starbucks

The Starbucks app is an example of the QR code technology that already exists in nearly every retail location. This technology figures into FIS/Paydiant’s mobile wallet solution. Our training director Christy Heinzman, figures she visits Starbucks five times a week:

How does it work?
I just open the app, touch the screen and the barcode shows up. The clerk uses their gun and scans my phone.

How do you load it with money?
I buy gift cards and enter the number on the card into the app, but I could also load it with money from my debit card.

Any other cool features?
When I’m on the road doing training, I can open the app and it will geo-locate stores nearby. Pretty handy.

Would you pay for everything this way?
I don’t see why not. I’m never without my phone.

 

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