Dennis Flack,
Director of Training
55% to 70% of customers leave financial institutions
because
of service issues
All those consumer polls about banking arrive at the same conclusion.
Poor service affects customer attrition more than all other factors
combined.
Every executive, manager and marketing professional should understand
the value of a well-trained frontline and back office staff.
Now your organization or group can hear this important message
from one of the financial industry’s leading training experts,
Dennis Flack.
Dennis was selected to speak at the 2010 American Bankers Association
Marketing Conference and to a long list of state and local organizations.
You can see a summary of his impressive credentials
here.